From the brand

Q: Why does the bracket repeatedly detach from the dashboard?

A: Possible causes include: surface incompatibility

1. Please avoid installing it on curved surfaces, uneven surfaces, or furry dashboard surfaces

2. dashboard is made of leather material. Please install the provided base pad before installing the bracket

3. Once the bracket is attached, avoid repeatedly adjusting its position, as this may weaken the adhesive bond

4. During installation, follow the steps of ‘press for 30 seconds and let rest for 24 hours’ to allow the adhesive base to undergo the curing process

Q: Which models are supported by the Magsafe feature?

A: Troubleshoot as follows:

Device Check:

1. Ensure your phone supports MagSafe (iPhone 12 – iPhone 16 Series).

2. please note that If your phone is not one of the models listed above, please attach the provided metal ring to the back of your phone or phone case (please note that the metal ring is not suitable for uneven phone case backs)

Q: What if the kit doesn’t work?

A: Request a replacement kit after confirming the following scenarios:

Adhesion Degradation:

Base pad adhesion may weaken due to prolonged sunlight exposure.

Solution: Avoid direct UV contact and request a new adhesive kit.

Expert Holder fit for MagSafe: Our Magnetic Car Phone Mount with Rotation/Mag safe Function is designed to create the perfect mood for every drivers’ experience. How to use the 360-degree rotation feature? Rotate the product base to adjust the orientation angle. With extension arm and free angle adjustment, they can create a comfortable ambience, or a vivid, bright and refreshing driving atmosphere – which suits your car best. Note: Magsafe Car Mount does not Support Charging Functionality
MORE STABLE, MORE DURABLE: LISEN has upgraded this magsafe car dash mount from 3 directions; ①Upgrade Multi-adjustment to help you find the best car mount location; ②Cell phone holder for car mount with most durable design; ③Magnetic phone car mount that has the strongest magnet force, which can hold up to 12 iPhone 15 Pro Max. LISEN provides at least 1 years of user service. Note: Once the bracket is attached, avoid repeatedly adjusting its position, as this may weaken the adhesive bond
Elegent and Mighty: The body is well-made, durable, and attractive. High-made Material keeps your phone mount for car always looking like new. Car phone holder will not overheat at high temperatures, which makes it safer than plastic ones. Recommendation: If the dashboard surface is leather, it is recommended to first attach the provided base pad before installing the bracket
NANO 3M ADHESIVE, EXTREMELY STABLE: The adhesive strength of this upgraded mag safe dash holder is over 66 lbs. The nano-based adhesive pad has gorgeous heat resistance and heat dissipation. Tested by LISEN laboratory, in an atmosphere of 122°F and -42°F, this car phone holder could not fall off with heavy things weighing 30kg for more than 72 hours.
Doing Responsibly and Sustainably: As a responsible company, Lisen operates sustainably, to high environmental and social standards. We continue to embed sustainability ever deeper in the way we do business – in our own operations and beyond, together with our suppliers. Our expert team always stands by your side.
This car mount is not suitable for use on rough, uneven, or irregular surfaces. Examples include: Seam Area、Curved surfaces、Rough cement surfaces, Please avoid using it on these types of dashboards. Perhaps you are still wondering if this product is compatible with my phone? This car mount is compatible with the iPhone 16 / 15 / 14 / 13 / 12 series. please note that If your phone is not one of the models listed above, please attach the provided metal ring to the back of your phone or phone case (please note that the metal ring is not suitable for uneven phone case backs)